Brittany Hodak, CSP® is an award-winning author, entrepreneur, and customer experience speaker who helps businesses turn customers into superfans. Her SUPER Model framework has empowered thousands of employees to transform apathy into advocacy by delivering unforgettable experiences.

When her debut book Creating Superfans was released, Forbes declared: “If you have customers, you need this book. Period.” A recognized authority on customer experience, Brittany has written 350+ articles for outlets like Success, Adweek, and Inc.